Rules and conditions
1. INTRODUCTORY PROVISIONS

1.1. These terms and conditions apply to the purchase of products from JUREFARM.CZ s.r.o. VAT number: CZ07641630

in the online store www.jurefarm.cz The conditions define and specify the rights and obligations of the operator of the online store, which is the company JUREFARM.CZ s.r.o. Based in Prague.

All contractual relationships are concluded in accordance with the legal system of the Czech Republic. If the contracting party is a consumer, relations not regulated by business conditions are governed by the Civil Code (paragraph 1 of Act No. 89/2012 Coll.).

1.2. The terms and conditions do not apply to cases where the person who intends to purchase goods from the seller is a legal entity or a person who, when ordering goods, is acting as part of his business activity or as part of his independent profession.

1.3. Provisions deviating from the terms and conditions can be negotiated in the purchase contract. Deviating provisions in the purchase contract take precedence over the provisions of the terms and conditions.

1.4. The terms and conditions are an integral part of the purchase contract.

1.5. The purchase contract and terms and conditions are drawn up in the Czech language. The purchase contract can be concluded in the Czech language.

1.5. The wording of the terms and conditions may be changed or supplemented by the seller. This provision does not affect the rights and obligations arising under the effectiveness of the previous version of the terms and conditions.

2. USER ACCOUNT

2.1. Based on the buyer's registration on the website, the buyer has access to its user interface. The buyer can order goods from his user interface (hereinafter referred to as "user account"). If the web interface of the store allows it, the buyer can order goods even without registration directly from the web interface of the store.

2.2. When registering on the website and when ordering goods, the buyer is obliged to enter all data correctly and truthfully. In the event of a change in the data specified in the user account, the buyer is obliged to update this data. The seller considers the data provided by the buyer in the user account and when ordering the goods to be correct.

2.3. Access to the user account is secured by a username and password. The buyer is obliged to maintain the confidentiality of the data needed to access his user account.

2.4. The buyer is not authorized to allow the use of the user account by third parties.

2.5. The seller can cancel the user account, especially if the buyer does not use his user account for more than 1 year or if the buyer violates his obligations arising from the purchase contract (including the terms and conditions).

2.6. The buyer acknowledges that the user account may not be available continuously, especially with regard to the necessary maintenance of the hardware and software equipment of the seller or the necessary maintenance of the hardware and software equipment of third parties.

3. CONCLUSION OF THE PURCHASE AGREEMENT

3.1. All presentation of goods placed in the web interface of the store is informative in nature and the seller is not obliged to conclude a purchase contract regarding these goods. The provisions of Section 1732, paragraph 2 of the Civil Code shall not apply.

3.2. The web interface of the store contains information about the goods, including the prices of individual types of goods and the costs of returning the goods, if the goods cannot be returned by the usual postal route due to their nature. The prices of goods are listed including value added tax and all related fees. The prices of the goods remain valid for the time they are displayed in the web interface of the store. This provision does not limit the possibility of the seller to conclude a purchase contract under individually agreed conditions.

3.3. The store's web interface also contains information on costs associated with packaging and delivery of goods. The information on the costs associated with the packaging and delivery of the goods listed in the web interface of the store is valid only in cases where the goods are delivered to the territory of the Czech Republic.

3.4. To order goods, the buyer fills out the order form in the web interface of the store. The order form mainly contains information about:

3.4.1. ordered goods (the buyer "puts" the ordered goods into the electronic shopping basket of the store's web interface),

3.4.2. the method of payment of the purchase price of the goods, information about the required method of delivery of the ordered goods and

3.4.3. information about the costs associated with the delivery of the goods (hereinafter referred to collectively as the "order").

3.5. Before sending the order to the seller, the buyer is allowed to check and change the data that the buyer has entered in the order, taking into account the possibility of the buyer to find out and correct errors that occurred when entering data into the order. The buyer sends the order to the seller by clicking on the "Command to order" button. The seller considers the data given in the order to be correct. Immediately after accepting the order, the seller will confirm this acceptance to the buyer by e-mail, to the buyer's e-mail address specified in the user account or in the order (hereinafter referred to as the "buyer's e-mail address").

3.6. Depending on the nature of the order (quantity of goods, purchase price, estimated shipping costs), the seller is always entitled to ask the buyer for additional confirmation of the order (for example, in writing or by phone).

3.7. The contractual relationship between the seller and the buyer is established by the delivery of the acceptance of the order (acceptance), which the seller sends to the buyer by e-mail, to the e-mail address of the buyer.

3.8. The buyer agrees to use remote means of communication when concluding the purchase contract. The costs incurred by the buyer when using means of communication at a distance in connection with the conclusion of the purchase contract (costs of internet connection, costs of telephone calls) are covered by the buyer himself, and these costs do not differ from the basic rate.

4. PRICE OF GOODS AND TERMS OF PAYMENT

4.1. The buyer can pay the price of the goods and any costs associated with the delivery of the goods according to the purchase contract to the seller in the following ways:

VIVAWALLET online payment Checkout.

Or in the store at this address: Karmelitská 299/24 11800 Prague.

4.2. Along with the purchase price, the buyer is also obliged to pay the seller the costs associated with the packaging and delivery of the goods in the agreed amount. Unless expressly stated otherwise, the purchase price also includes the costs associated with the delivery of the goods.

4.3. The seller does not require a deposit or other similar payment from the buyer. This does not affect the provisions of Article 4.6 of the terms and conditions regarding the obligation to pay the purchase price of the goods in advance.

4.7. Any discounts on the price of goods provided by the seller to the buyer cannot be combined with each other. No other discounts can be applied to discounted packages.

4.8. If it is customary in business relations or if it is stipulated by generally binding legal regulations, the seller will issue a tax document - an invoice - to the buyer for payments made on the basis of the purchase contract. The seller is the payer of value added tax. Tax document – ​​the seller issues the invoice to the buyer after payment of the price of the goods and sends it in electronic form to the buyer's e-mail address.

4.9. According to the Sales Registration Act, the seller is obliged to issue a receipt to the buyer. At the same time, he is obliged to register the received sales with the tax administrator online; in the event of a technical fault, within 48 hours at the latest. 5. WITHDRAWAL FROM THE PURCHASE AGREEMENT

5.1. The buyer acknowledges that, according to the provisions of § 1837 of the Civil Code, it is not possible, among other things, to withdraw from a purchase contract for the supply of goods that has been modified according to the wishes of the buyer or for his person, from a purchase contract for the supply of goods that are subject to rapid deterioration, as well as goods, which was irretrievably mixed with other goods after delivery, from the purchase contract for the supply of goods in closed packaging, which the consumer has removed from the packaging and for hygienic reasons it is not possible to return it if it has violated its original packaging.

5.2. If it is not a case mentioned in Article 5.1 of the terms and conditions or another case where it is not possible to withdraw from the purchase contract, the buyer has the right to withdraw from the purchase contract in accordance with § 1829 paragraph 1 of the Civil Code, within fourteen (14) days from the acceptance of the goods, while if the subject of the purchase contract is several types of goods or the delivery of several parts, this period runs from the day of acceptance of the last delivery of goods. Withdrawal from the purchase contract must be sent to the seller within the period specified in the previous sentence. To withdraw from the purchase contract, the buyer can use the sample form provided by the seller, which forms an appendix to the terms and conditions. Withdrawal from the purchase contract can be sent by the buyer to, among other things, the address of the seller's place of business or the seller's e-mail address info@jurefarm.cz.

5.3. In case of withdrawal from the purchase contract according to Article 5.2 of the terms and conditions, the purchase contract is canceled from the beginning. The buyer must return the goods to the seller within fourteen (14) days of delivery of the withdrawal from the purchase contract to the seller. If the buyer withdraws from the purchase contract, the buyer bears the costs associated with returning the goods to the seller, even if the goods cannot be returned by the usual postal route due to their nature.

5.4. In the event of withdrawal from the purchase contract pursuant to Article 5.2 of the terms and conditions, the seller shall return the funds received from the buyer within fourteen (14) days of withdrawal from the purchase contract by the buyer, in the same manner as the seller received them from the buyer. The seller is also entitled to return the performance provided by the buyer when the buyer returns the goods or in another way, if the buyer agrees and the buyer does not incur additional costs. If the buyer withdraws from the purchase contract, the seller is not obliged to return the received funds to the buyer before the buyer returns the goods to him or proves that he has sent the goods to the seller.

5.5. The seller is entitled to unilaterally offset the claim for compensation for damage caused to the goods against the buyer's claim for a refund of the purchase price.

5.6. In cases where the buyer has the right to withdraw from the purchase contract in accordance with § 1829, paragraph 1 of the Civil Code, the seller is also entitled to withdraw from the purchase contract at any time, up to the moment of acceptance of the goods by the buyer. In such a case, the seller will return the purchase price to the buyer without undue delay, without cash to the account designated by the buyer.

5.7. If a gift is provided to the buyer together with the goods, the gift contract is concluded between the seller and the buyer with the severance condition that if the buyer withdraws from the purchase contract, the gift contract regarding such a gift ceases to be effective and the buyer is obliged to return the goods to the seller together with the provided a gift.

6. CARRIAGE AND DELIVERY OF GOODS

6.1. In the event that the mode of transport is contracted on the basis of a special request of the buyer, the buyer bears the risk and any additional costs associated with this mode of transport.

6.2. If, according to the purchase contract, the seller is obliged to deliver the goods to the place specified by the buyer in the order, the buyer is obliged to take over the goods upon delivery.

6.3. If, for reasons on the part of the buyer, it is necessary to deliver the goods repeatedly or in a different way than was specified in the order, the buyer is obliged to pay the costs associated with repeated delivery of the goods, or with a different delivery method.

6.4. In the event that the customer did not pick up or take over the package, we demand payment of the outstanding amount (costs spent on sending the order) for postage and packaging in the amount of CZK 120 for each order created.

6.5. When taking over the goods from the transporter, the buyer is obliged to check the integrity of the packaging of the goods and, in the event of any defects, to notify the transporter immediately. In case of damage to the packaging indicating unauthorized intrusion into the shipment, the buyer does not have to accept the shipment from the carrier.

6.6. The buyer is obliged to check the contents of the delivered shipment when taking over the goods from the carrier. If the order is not complete or the goods have been exchanged, the buyer is obliged to notify the seller of this fact within 7 calendar days at the latest.

6.7. Additional rights and obligations of the parties during the transportation of goods may be regulated by the seller's special delivery conditions, if issued by the seller.

7. RIGHTS FROM DEFECTIVE PERFORMANCE

7.1. If the buyer discovers a defect in the purchased goods during the warranty period, which was not caused by its inappropriate use, but by a defect in the goods themselves, or if the goods do not fulfill their function even if they follow the instructions for use, they have the right to claim the goods.

7.2. The warranty period begins when the buyer receives the goods. The seller provides a guarantee for the delivered goods stipulated by the Civil Code, i.e. 24 months. The warranty period is extended by the time during which the goods were under warranty repair, i.e. by the time when the claimed goods were subjected to tests and all analyzes required for the recognition or rejection of the claim. In the case of product exchange, a new 24-month warranty begins.

7.3. The warranty applies to manufacturing defects of the goods or other defects that were not caused by unprofessional or careless handling, use of the product contrary to its intended purpose or mechanical damage. The warranty does not apply to normal wear and tear of the product (or its parts) caused by use and to products with an expired shelf life.

7.4. Contradiction of the purchase contract

In the event that the goods upon acceptance by the buyer are not in accordance with the purchase contract (hereinafter referred to as "inconsistency with the purchase contract"), the buyer has the right to have the seller restore the goods to a condition corresponding to the purchase contract free of charge and without undue delay, at the buyer's request, either by exchange goods or by repairing them; if such a procedure is not possible, the buyer may request withdrawal from the contract. This does not apply if the buyer knew about the breach of the purchase contract before taking over the goods or caused the breach of the purchase contract himself. A discrepancy with the purchase contract that manifests itself within six months from the date of receipt of the goods is considered a discrepancy existing at the time of its receipt, unless this contradicts the nature of the goods or unless the contrary is proven.

Goods can only be claimed if

1) that the content of the purchased goods contains min. 85% of the volume of the original package.

2) the goods are not expired

A defect in the goods is not a weight deviation, if it does not exceed more than 10%

Conformity with the purchase contract means in particular that the goods sold are free of defects when taken over by the buyer and have the quality and useful properties required by the contract, described by the seller, the manufacturer or his representative or expected on the basis of the contract. the basis of their advertising, or the quality and useful properties of goods of such a usual kind that they meet the requirements of legal regulations, are in the appropriate amount, measure or weight and correspond to the purpose that the seller states for use. the goods or for which the goods are normally used.

7.5. Complaints Procedure

If the buyer wants to complain about the goods purchased in the Cali Farms s.r.o. online store, he must notify this fact immediately by e-mail to the address info@califarms.cz. The email must contain: buyer's name, ID number, order number, address, phone, email, invoice number, a detailed description of the defect or deficiency, or a description of how the defect (deficiency) arose or manifests itself and a video recording or photo where the problem or defect is pointed out. If you claim the goods in another way, it is advisable to state these facts as well. Received goods will only be tested for the specified defect. Shipments for which it is not clear why they were sent to us will be returned to the sender. The buyer will send the claimed goods to the address: Karmelitska 299/24 11800 prague.,. Claimed goods sent by the customer to jurefarm.cz s.r.o. on cash on delivery will not be accepted and will be returned to the addressee.

It is advisable to send the goods in a suitable transport package, because the seller is not responsible for any mechanical damage before taking over the goods. In the case of a justified complaint, the buyer has the right to compensation for the costs of making the complaint in the amount necessary for safe delivery (the buyer must provide a document for this transport). In the event of an unjustified complaint, the buyer is not entitled to compensation for his costs associated with handling the complaint, and at the same time he is not entitled to compensation for costs incurred on his side (unless, for example, the buyer has, for example, filed a repeated unfounded complaint, which can already be imported, that it was on his part abuse of consumer rights).

7.6. Complaint processing

The seller decides on the claim immediately, in complex cases within 7 working days of receiving the claimed goods. This period does not include the time appropriate for the type of product required for a professional assessment of the defect. Complaints, including defects, will be handled without undue delay, no later than 30 calendar days from the day the complaint is made, unless the seller and buyer agree otherwise. The seller will inform the buyer about the result of the complaint by email. After the expiration of the specified period, the buyer has the same rights as if it were a defect that cannot be removed and the seller is obliged to send new goods to the buyer.

8. OTHER RIGHTS AND OBLIGATIONS OF THE CONTRACTING PARTIES

8.1. The buyer acquires ownership of the goods by paying the full purchase price of the goods.

8.2. In relation to the buyer, the seller is not bound by any codes of conduct in the sense of the provisions of § 1826 par. e) of the Civil Code.

8.3. The seller handles consumer complaints via the electronic address info@califarms.cz. The seller will send information about handling the buyer's complaint to the buyer's email address.

8.4. The out-of-court settlement of consumer disputes arising from a purchase contract is the responsibility of the Czech Trade Inspection, with registered office at Štěpánská 567/15, 120 00 Prague 2, ID number: 000 20 869, internet address: https:/ /adr.coi.cz/cs. The online dispute resolution platform located at the Internet address http://ec.europa.eu/consumers/odr can be used to resolve disputes between the seller and the buyer from the purchase contract.

8.5. The European Consumer Center Czech Republic, with registered office Štěpánská 567/15, 120 00 Prague 2, internet address: http://www.evropskyspotrebitel.cz is the contact point according to Regulation of the European Parliament and Council (EU) No. 524/2013 of 21 of May 2013 on the resolution of consumer disputes online and on the amendment of Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (regulation on the resolution of consumer disputes online).

8.6. The buyer hereby assumes the risk of a change in circumstances within the meaning of § 1765 paragraph 2 of the Civil Code.

9. PROTECTION OF PERSONAL DATA

9.1. Your obligation to inform the buyer in accordance with Article 13 of Regulation 2016/679 of the European Parliament and of the Council on the protection of natural persons in connection with the processing of personal data and on the free movement of such data and on the repeal of Directive 95/46/EC (General Data Protection Regulation) ( hereinafter referred to as the "GDPR regulation") related to the processing of the buyer's personal data for the purpose of fulfilling the purchase contract, for the purpose of negotiating this contract and for the purpose of fulfilling the seller's public obligations, the seller fulfills it by means of a special document.

9.2. A detailed description of personal data processing is available at: https://www.jurefarm.cz

10. SENDING BUSINESS MESSAGES AND STORING COOKIES

10.1. The buyer agrees to send information related to the seller's goods, services or business to the buyer's e-mail address and further agrees to the seller's sending commercial messages to the buyer's e-mail address. The seller fulfills his information obligation towards the buyer according to Article 13 of the GDPR regulation related to the processing of the buyer's personal data for the purpose of sending business communications in a special document.

10.2. The buyer agrees to the storage of so-called cookies on his computer. In the event that it is possible to make a purchase on the website and fulfill the seller's obligations from the purchase contract without so-called cookies being stored on the buyer's computer, the buyer can withdraw the consent according to the previous sentence at any time. .

11. DELIVERY

11.1. It can be delivered to the buyer's email address.

12. FINAL PROVISIONS

12.1. If the relationship established by the purchase contract contains an international (foreign) element, then the parties agree that the relationship is governed by Czech law. By choosing the law according to the previous sentence, the buyer who is a consumer is not deprived of the protection provided by the provisions of the legal order, from which it is not possible to deviate contractually, and which, in the absence of the choice of law, would otherwise be applied according to the provisions of Article 6, paragraph 1 of the Regulation of the European Parliament and of the Council (EC) No. 593/2008 of June 17, 2008 on the law governing contractual obligations (Rome I).

12.2. If any provision of the terms and conditions is invalid or ineffective, or becomes so, the invalid provision will be replaced by a provision whose meaning is as close as possible to the invalid provision. The invalidity or ineffectiveness of one provision does not affect the validity of the other provisions.

12.3. The purchase contract, including the terms and conditions, is archived by the seller in electronic form and is not accessible.

12.4. The annex to the terms and conditions consists of a form for withdrawing from the purchase contract.

12.5. Contact details of the seller: Tel: +420 725059241

Operating hours: 10:00 a.m. – 22:00 p.m.
Email: info@jurefarm.cz

We usually respond to emails within 24 hours, but no longer than 2 days.

These terms and conditions take effect on March 20, 2024.